Privacy Policy

PRIVACY POLICY

Last Updated: September 9, 2026

GTA Repair (“GTA Repair,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact us, request pricing, book a service visit, or otherwise interact with GTA Repair.

This Policy is intended to reflect applicable Canadian privacy requirements, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), where applicable, and Canada’s Anti-Spam Legislation (“CASL”) as it relates to commercial electronic communications.

1. Personal Information We Collect

“Personal information” means information about an identifiable individual.

Depending on how you interact with GTA Repair, we may collect information such as:

• your name;

• email address;

• telephone number;

• preferred time or method of contact;

• information about whether you are a new or returning customer;

• the type of service, repair, maintenance program, rental service, or pricing information you are interested in;

• information you provide about your home, rental property, project, repair, or service request;

• service or property address information that you provide when arranging work;

• correspondence and communications between you and GTA Repair; and

• other information you voluntarily provide to us.

Please avoid including unnecessary sensitive personal information in website forms or general email correspondence.

2. Information Collected Through Our Website

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security tools, or other website technologies. This may include:

• Internet Protocol (IP) address;

• browser and device type;

• operating system;

• referring website or page;

• pages viewed;

• date and time of access; and

• general website usage and diagnostic information.

This information may be used to operate and secure the website, diagnose technical issues, understand website performance, and improve the visitor experience.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as website functionality, security, performance measurement, and analytics.

Cookies are small files placed on your browser or device. You can generally change your browser settings to block or delete cookies. Disabling certain cookies may affect how some portions of the website function.

If GTA Repair introduces additional analytics, advertising, remarketing, or other tracking technologies, we will update this Privacy Policy and, where required, provide appropriate notice or choices regarding those technologies.

4. How We Use Personal Information

GTA Repair may use personal information for purposes that include:

• responding to inquiries and requests for information;

• providing estimates, pricing, or information about our services and packages;

• scheduling and managing service visits;

• communicating with you about a requested repair, project, inspection, maintenance service, or appointment;

• providing and following up on services;

• maintaining customer and service records;

• responding to questions, concerns, or complaints;

• administering our website and business operations;

• protecting against fraud, misuse, security incidents, or other unlawful activity;

• complying with legal, regulatory, insurance, accounting, or recordkeeping requirements; and

• sending promotional communications where we have the consent or other legal authority required to do so.

We will not use personal information for a materially different purpose without obtaining additional consent where required by law.

5. Consent

We collect, use, and disclose personal information with your consent, except where collection, use, or disclosure without consent is permitted or required by law.

The form of consent may vary depending on the circumstances and the sensitivity of the information.

When you submit an inquiry, request pricing, or book a service through our website, you consent to GTA Repair using the information you provide to respond to your request and communicate with you about the services you have requested or expressed an interest in receiving.

Providing information for a service inquiry does not automatically constitute unlimited consent to receive unrelated or ongoing promotional communications.

You may withdraw your consent to our use of personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services where the information is reasonably necessary to provide those services.

6. Email, Text Messages, and Canada’s Anti-Spam Legislation

GTA Repair complies with applicable requirements of Canada’s Anti-Spam Legislation (“CASL”) when sending commercial electronic messages.

We may use your email address or other electronic contact information to:

• respond to an inquiry you submitted;

• provide requested pricing, estimates, scheduling, or service information;

• communicate regarding an existing or recently requested service; and

• send promotional or marketing communications where we have your express consent, qualifying implied consent, or another basis permitted by CASL.

Where CASL requires consent for promotional communications, GTA Repair will obtain that consent separately or otherwise ensure that an applicable legal basis exists.

Promotional commercial electronic messages sent by GTA Repair will include the identification and contact information required by law and an appropriate unsubscribe mechanism.

You may withdraw consent to receive promotional electronic communications at any time by using the unsubscribe method contained in the message or by contacting our Privacy Officer at info@gtarepair.ca.

We will process unsubscribe requests within the period required by applicable law.

Unsubscribing from marketing communications will not prevent GTA Repair from contacting you when reasonably necessary to respond to a request, complete a service you have requested, communicate about an existing transaction, or send other communications permitted by law.

7. When We Share Personal Information

GTA Repair may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• website hosting and technology providers;

• email, communications, customer-management, or scheduling providers;

• accounting, administrative, or professional advisers;

• contractors or service providers assisting GTA Repair in delivering an authorized service; and

• government, regulatory, law-enforcement, insurance, or legal authorities where disclosure is permitted or required by law.

Service providers are given access only to information reasonably necessary for the services they perform and are expected to handle personal information appropriately.

We may also disclose information as part of a proposed or completed business transaction, such as a financing, sale, reorganization, or transfer of all or part of the business, subject to applicable privacy requirements.

8. Service Providers and Processing Outside Canada

Some technology or service providers used by GTA Repair may process or store information outside Ontario or outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or governmental authorities in accordance with those laws.

GTA Repair remains responsible for personal information under its control and takes reasonable steps to select and work with service providers that provide appropriate safeguards.

You may contact our Privacy Officer if you have questions about our use of service providers or the jurisdictions in which personal information may be processed.

9. Retention of Personal Information

GTA Repair retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to satisfy legitimate business, contractual, accounting, insurance, dispute-resolution, or legal requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

When personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy, or anonymize it.

10. Security Safeguards

GTA Repair uses reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the information in our possession or control.

These measures are intended to protect personal information against risks such as unauthorized access, use, disclosure, loss, copying, modification, or destruction.

No website, email transmission, electronic storage system, or Internet-based service can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.

If GTA Repair experiences a breach of security safeguards involving personal information, we will assess and respond to the incident and provide any notifications or reports required by applicable law.

11. Accessing or Correcting Your Personal Information

You may contact GTA Repair to ask:

• whether we hold personal information about you;

• how your personal information has been used or disclosed;

• for access to personal information we hold about you;

• for correction of information that is inaccurate or incomplete;

• to withdraw consent where applicable; or

• questions about our privacy practices.

We may need to verify your identity before responding to an access or correction request.

There may be limited circumstances in which applicable law permits or requires us to refuse access to some information. If this occurs, we will explain the reason where legally permitted.

12. Children’s Privacy

GTA Repair’s website and services are intended for adults seeking property repair, maintenance, inspection, or related services.

We do not knowingly seek to collect personal information from children through our website.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

GTA Repair is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party website or service you choose to use.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements.

The current version will be posted on our website with the date of the most recent update.

Your continued use of our website or services following an update will be subject to the then-current Privacy Policy, subject to any additional consent requirements imposed by law.

15. Privacy Officer and Contact Information

GTA Repair has designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to privacy-related questions and concerns.

Questions, requests, or complaints regarding this Privacy Policy or GTA Repair’s handling of personal information should be directed to:

Privacy Officer

GTA Repair

Email: info@gtarepair.ca

If you are not satisfied with our response to a privacy concern, you may also have the right to contact the Office of the Privacy Commissioner of Canada.